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Actionable Feedback Policy

Actionable Feedback Policy

Cornish Secrets / Actionable Feedback Policy

Actionable Feedback Policy

Cornish Secrets LTD
Website: www.cornishsecrets.co.uk
Contact Number: 01288 362172
Company Address: Brooklyn, Helscott Road, Marhamchurch, Bude, England, EX23 0JE

1. Introduction

At Cornish Secrets LTD, we value the feedback we receive from our customers, partners, and the public. Feedback is essential to our continuous improvement and helps us to deliver the best possible experiences and services. Our actionable feedback policy outlines how we collect, respond to, and engage with feedback, ensuring that we operate with transparency and responsiveness.

2. Collecting Feedback

We actively seek feedback through a variety of channels to ensure we capture a wide range of perspectives. These channels include:

  • Online Reviews: We encourage customers to leave reviews on our website, social media platforms, and third-party review sites.
  • Surveys: We conduct regular customer satisfaction surveys to gather insights into our services and identify areas for improvement.
  • Direct Communication: Feedback can be provided directly via email, phone, or in-person interactions. We welcome comments, suggestions, and concerns from all stakeholders.
  • Feedback Forms: We provide feedback forms on our website to make it easy for customers to share their thoughts and experiences with us.

3. Responding to Feedback

We are committed to responding to feedback in a timely and constructive manner. Our response process includes:

  • Acknowledgement: We acknowledge all feedback received, typically within 48 hours, to assure the individual that their input is valued.
  • Investigation: We thoroughly investigate the feedback, particularly if it highlights issues or areas where we can improve. This may involve internal reviews, consultations with relevant teams, or further clarification from the individual providing the feedback.
  • Resolution: Where necessary, we take corrective action based on the feedback received. We communicate our findings and any steps we plan to take to the individual who provided the feedback.
  • Follow-Up: In cases where significant changes or actions are required, we follow up to ensure that the issue has been resolved to the satisfaction of the individual involved.

4. Engaging with the Public

We believe in open and ongoing communication with the public. To foster engagement:

  • Public Forums: We participate in community forums, social media discussions, and other public platforms where feedback is shared. Our goal is to be present, responsive, and transparent in these spaces.
  • Community Events: We organise and participate in local events where we can engage directly with the public, listen to their feedback, and discuss how we can better serve the community.
  • Regular Updates: We provide regular updates on our website and through our newsletters regarding the actions we have taken in response to feedback. This ensures that the public is informed about how their input is shaping our services.

5. Transparency and Accountability

Transparency is a cornerstone of our feedback policy. We are committed to:

  • Public Reporting: We publish summaries of feedback received and the actions taken in response. This helps to build trust and demonstrates our commitment to continuous improvement.
  • Feedback Impact: We regularly review and report on how feedback has influenced our decision-making processes, policies, and practices. This ensures that stakeholders understand the value and impact of their contributions.
  • Open Channels: We maintain open channels for feedback at all times and ensure that our processes for collecting and responding to feedback are clear and accessible to everyone.

6. Continuous Improvement

We view feedback as an essential tool for continuous improvement. To ensure that we remain responsive and proactive:

  • Feedback Analysis: We regularly analyse feedback trends to identify common themes and areas that require attention. This helps us to prioritise changes and allocate resources effectively.
  • Policy Review: Our feedback policy is reviewed regularly to ensure it remains relevant, effective, and aligned with best practices. Any changes to the policy are communicated to stakeholders and reflected on our website.

7. In Summary

Cornish Secrets LTD is dedicated to creating a culture of openness, responsiveness, and continuous improvement. By valuing and acting on feedback, we ensure that we are consistently meeting the needs and expectations of our customers and the wider community. We invite all stakeholders to share their thoughts with us and to be part of our ongoing journey towards excellence.