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Booking Conditions

Cornish Secrets is the trading name of Cornish Secrets. The company is registered in England with Registered number; 2290134 and the Registered Address is; Glen View, longstone hill, Carbis Bay, St Ives, Cornwall, TR26 2LJ.

1) Cornish Secrets Status
a.) Cornish Secrets acts solely as an agent for the property owner. The rental arrangements are made by Cornish Secrets on behalf of the Property Owner and the contractual relationship are directly between the Property Owner and Guest

2) Bookings
a.) Booking enquires can be made by e mail and telephone (01736 798 745)
b.) All bookings made must be accompanied with a deposit.
c.) Your booking is complete once you have received confirmation from Cornish Secrets and a receipt of payment.

3) Deposit
a.) If a booking is made 8 weeks or more before the Holiday is due to start, a deposit of one-third of the rent is payable.
b.) If a booking is made less than 8 weeks before the Holiday is due to start, the full rent must be paid.
c.) A refundable Damage Deposit of up to £200.00 per a property shall be payable at the discretion of Cornish Secrets which shall be held until the end of occupancy, then will be refunded back to the guest, subject to deductions for any damage to property caused during the occupancy.

4) Final Payment
a.) Unless otherwise agreed by Cornish Secrets in writing, the price for the Holiday shall be the rent for the property as set out on the Cornish Secrets website; at the time of booking.
b.) As soon as the booking is received and accepted by Cornish Secrets, the Guest is liable for payment of the balance of the rent, along with any additional charges.
c.) Payment of the rent and additional charges are payable to Cornish Secrets 8 weeks before the start of the Holiday ("the Due Date") and non-payment by the Due Date may be treated as a cancellation.
d.) If payment is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeit.
e.) The Due Date will be set out on the Booking Confirmation.

5.) Changing a Booking
a.) Once a booking has been accepted by Cornish Secrets, the booking can only be changed to another property by treating the original booking as a cancellation.
b.) If Cornish Secrets agree to change the dates of the Holiday providing the property is available for the new dates and the Owner accepts the change. In this case, a £30 re-booking fee is payable to Cornish Secrets.

6.) Cancellation
a.) A booking can only be cancelled prior to the start of the Holiday.
b.) A guest who wishes to cancel the Letting must notify Cornish Secrets in writing ("Cancellation Notice")
c.) If the Guest wishes to terminate the Holiday then they must provide the Cancellation Notice within 7 days of them becoming aware that they cannot take up the Letting.
d.) In the event of a cancellation there will be a cancellation charge.

7.) Price Changes
a.) Cornish Secrets have made all reasonable efforts to accurately describe the property in the information that we publish.
b.) Cornish Secrets cannot accept responsibility for errors contained in the information or any mis-description as a result of inaccurate information given to it by the Owner.
c.) You the Guest acknowledge that minor differences may arise between the information given and the actual property itself.
d.) Cornish Secrets reserve the right to amend prices quoted in published information due to errors or omissions or changes but such changes shall be notified to the Guest as soon as possible.
e.) The Guest shall be at liberty to cancel the booking 12 weeks prior to the holiday start date if the amended price is significantly higher than the original price quoted.

8.a) Method of Payment
Payments may be made by telegraphic bank transfer or by Cheque (drawn from a UK bank only). Cheques should be made payable to Cornish Secrets – post dated or undated cheques are not acceptable. All payments must be sent to Cornish Secrets, Glen View, Longstone Hill, Carbis Bay, St Ives,TR26-2LJ. Any charges raised against Cornish Secrets by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse Cornish Secrets within 7 days of receipt of notification from Cornish Secrets.

8.b) Letting commences
Letting commences at 3.00 pm on the first day of tenancy and ends at 10.00 am on the day of departure unless notified otherwise.

9.) Liability
a.) Cornish Secrets will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employment or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guest or any other person may have suffered or incurarising out of, or in any way connected with the rental, unless Cornish Secrets is responsible. In addition the Owners and Cornish Secrets accept no liability for loss of or damage to the Guests possessions on the Owners property or Land.
b.) Cornish Secrets accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable,
c.) Nothing in these conditions excludes or limits the liability of Cornish Secrets or the Owner:
1.) for death or personal injury caused by Cornish Secrets or the Owners negligence or
2.) under section 2(c.), Consumer Protection Act 1987; or
3.) for any matter which it would be illegal for Cornish Secrets or the Owner to exclude or attempt to exclude their liability or
4.) for fraud or fraudulent misrepresentation.
d.) In all cases, except for personal injury or death, our liability to you for the total of all claims arising out of the letting is limited to the cost of the booking fees less any insurance or cancellation charges.

11.) The Guests Obligation
The Guest agrees:
(a) to pay for any losses or damages to the property, caused by you or a member of your party.
(b) to take good care of the property and leave it in a clean and tidy condition at the end of the letting. A cleaning service is not provided during the letting unless otherwise specified or agreed in writing with Cornish Secrets;
(c) to permit the Owner reasonable access to the property;
(d) not to part with possession of the property, or share it, except with members of the party confirmed in the booking;
(e) not to sell or transfer the booking to another without the written consent of Cornish Secrets;
(f) not to use a cot for a child over the age of 12 months; and
(g) not to have anyone other than those detailed at the time of the booking and listed in the Booking Confirmation staying at the property; and
(h) to respect the well-being of neighbours and not to cause any annoyance or become a nuisance. Complaints from adjoining or nearby occupants to Cornish Secrets properties regarding your behaviour may result in the Owner requiring you to leave the property immediately without a refund of any monies paid by you.

12.) Breach of Contract
a.) If there shall be a material breach of any of these conditions by you, the Owner or Cornish Secrets reserve the right to re-enter the property and terminate the letting.
b.) If there shall be a material breach of any of these conditions by Cornish Secrets or the Owner, then you have the right to terminate the letting.
c.) In the event that Cornish Secrets is unable to find someone else to occupy the property for the remainder of your stay, no refund of any sums you have paid will be returnable to you.
d.) Termination of the letting pursuant to condition 12.a and 12.b does not affect that party's other rights and remedies.

13.) Complaints
Any complaints must be notified to the agent imediately so that immediate action can take place if necessary. In no circumstances will compensation be made for complaints made after the tenancy has ended.

14.) Pets
Pets are only permitted with the prior agreement with Cornish Secrets and the Owner and where pets are permitted; Pets are not permitted in any of the bedrooms or on any of the furniture.

15.) Data and Privacy
In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. Contractors will not be allowed to use your personal information for any other purpose than that which Cornish Secrets may have instructed. Your identity will also be made available to the Owner. By booking with us you are deemed to have consented to use of personal information for these purposes. If you decide that you would prefer that your information is not used in this way or that you do not wish to receive such information, please contact us in writing or by email to
Cornish Secrets is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

16.) Validity Condition
If any term or provision in these booking conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.

17.) Governing Law
The contract embodied in the booking is governed by English law, and subject to the exclusive jurisdiction of the English courts.